1. Payment

1.1. Payment for consultations will be payable no later than the end of a face-to-face appointment or in advance of an online appointment.
1.2. Package fees are paid in full in advance of the first appointment.
1.3. Payment for tests must be made at the time of purchasing/ordering the test.
1.4. A current schedule of all fees can be found in ‘Fee Schedule’.
1.5. The Registered Nutritional Therapy Practitioner’s (RNTP) maximum total liability to the patient or any other party in respect of any liabilities, damages, claims, costs, losses and expenses which result from any breach by the RNTP under these terms and conditions and any collateral contract or any statutory duty arising under or in connection with these terms and conditions or any collateral contract, whether in contract, tort (including negligence) or otherwise shall be limited to the value of the three times the fees paid by the patient under this engagement as specified by the RNTP. In addition, the RNTP shall not be liable for any
indirect or consequential loss under or in connection with these terms and conditions and any collateral contract.

2. Cancellations and Refunds

2.1. Cancellations of all booked appointments must be made no later than 48hrs i.e. 2 working days before the appointment.
2.2. Cancellations made within 48hrs i.e. 2 working days of a scheduled appointment or no shows will be subject to a cancellation charge of the full consultation fee.
2.3. In the case of advanced payments for tests and complete packages that have not been taken or used, you have the right to cancel this Agreement within 14 days of the purchase without penalty. To cancel, you must do so in writing to info@andreacannas.com and
where applicable, return the test kits unopened. Money will be refunded in full.
2.4. Any biochemical or nutritional tests once purchased, should be completed within 3 months.
3. Your Right to Cancel Pursuant to the Consumer Protection (Distance Selling) Regulations in Law. 125 (I) / 2018. This notice fulfils the requirement set out in Regulation 7: (1) The supplier of the services is Andrea Cannas, Kasou 17, Damaris Health and Wellness Center, Nicosia, Tel: 99059389. Email: info@andreacannas.com
2) This is a contract for the booking, administration and provision of assessment and remediation services for chronic health conditions and condition management.
3) Delivery or postage may be charged.
4) Payment arrangements are set out in the ‘Fee Schedule’. You may pay by cash, credit card or Quickpay. We do not accept American Express.

5) You have the right to cancel this agreement within 7 working days after the day on which you receive the information. To cancel, you must contact us in writing at our address as set out in (1).
6) If you have any complaints please contact us, in writing, at our address as set out in (1).
7) In addition to your statutory right to cancel as set out above, you have the contractual right to terminate the contract at any time. But you will remain liable to pay any outstanding fees (including fees for sessions booked but not attended unless they were cancelled giving the notice required as outlined in our terms and conditions and returning any unused tests kits).

4. Data Protection

The RNTP will keep your personal information confidential and secure following the GDPR guidelines for the practice. The RNTP will not share your information with third parties without your consent. However, if the RNTP believes there is a risk of significant harm to yourself or another person, the RNTP may pass the information onto an appropriate authority using the legal basis of vital interest. A separate Privacy and Consent Notice is available for your review. We use other (non-medical) personal information provided by patients and their parents or guardians for the purposes of administration, including collection of money due to us, for which purpose the information may be disclosed to debt collection and tracing agencies. Returning the Patient Information form signed by the patient, or by a parent or guardian if the patient is under 16 years old, constitutes the patient’s express written consent to the processing of such data. Any
queries regarding the processing of personal data may be directed to the address set out in (1).

I have read and agree to the terms and conditions outlined above.

Name ………………………………………………………………….
Signed …………………………………………………………………
Date ………………………………………………………………….
If patient is under 16 years of age, this form must be signed by the legal guardian.